Last updated on 1 January 2025
Hi there, and welcome to the Privacy Policy of Putra Specialist Hospital (Melaka) Sdn Bhd (“PSHMSB”). This policy applies to all our patients, website visitors, and users of our digital services.
This Privacy Policy outlines how we handle your personal information when you interact with Putra Specialist Hospital (Melaka) Sdn Bhd, whether through our website, mobile application, or in-person services.
When we say “we”, “us”, or “PSHMSB”, we are referring to Putra Specialist Hospital (Melaka) Sdn Bhd, the owner and operator of our healthcare facilities and digital platforms.
When we say “policy”, we’re referring to this Privacy Policy.
When we say “user terms”, we refer to the terms and conditions applicable to using our services or platforms, which are made available separately and require your consent.
1. The Type Of Personal Information We Collect
We collect certain personal information to deliver high-quality healthcare and support services. The most common types of information we collect include (but are not limited to):
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Full name, identification numbers (NRIC/passport)
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Contact details (email address, phone number, mailing address)
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Health and medical history
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Appointment and treatment records
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Emergency contact details
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Insurance and payment information
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Usernames, support queries, and feedback if submitted via our website or app
2. How We Collect Personal Information
We collect personal information in the following ways:
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Directly from you, when you:
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Register as a patient or create an account
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Book appointments online
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Communicate with us via email, phone, or contact forms
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Subscribe to newsletters or participate in surveys
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Automatically, when you:
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Visit our website or use our app (through cookies, IP tracking, etc.)
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3. How We Use Personal Information
We use your personal information for the following purposes:
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To identify you as a patient or service user
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To provide medical consultation, treatment, and healthcare services
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To manage billing and insurance claims
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To respond to inquiries and support requests
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To send you appointment reminders, health-related notifications, or promotional content (only with your consent)
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To improve our services and internal operations
4. When We Disclose Your Personal Information
Your personal data will only be shared:
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With authorized PSHMSB personnel for treatment and administrative purposes
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With third-party service providers or insurers, only as necessary and in compliance with privacy laws
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When required by law or regulatory authorities
We will not sell or rent your personal information to any third party.
5. How We Keep Your Personal Information Secure
Your data is stored on secure servers managed by us or trusted service providers. We enforce:
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Username and password authentication
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Two-factor authentication (where applicable)
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Role-based access controls
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Data encryption and firewalls
We continuously monitor and improve our cybersecurity measures to protect your information.
6. How You Can Access and Correct Your Personal Information
You may access and update your personal details by logging into your patient portal or contacting our administration team. If you find any inaccuracies or wish to update your records, you can:
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Call our support line
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Email us at [putra@psh-group.com] or visit the reception desk
7. Marketing and Communication Preferences
With your permission, we may send you newsletters, health alerts, or promotional messages. You can opt out at any time by:
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Clicking the “unsubscribe” link in our emails
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Updating your preferences in your account settings
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Contacting our support team
8. Cookies and Web Analytics
Our website uses cookies to enhance user experience, monitor site usage, and improve content delivery. These cookies collect:
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IP addresses
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Browser type and access times
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Pages visited
You can control your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of certain features.
9. Data Retention
We retain your personal information:
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As long as necessary to provide our services
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In accordance with legal and regulatory obligations (e.g., medical record retention guidelines)
You may request deletion of your data where legally permissible by contacting our Data Protection Officer.
10. Updates To This Policy
We may revise this Privacy Policy from time to time to comply with legal updates or improve clarity. We will notify users of material changes through our website or email.
The most current version will always be available on our website.
11. Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:
Putra Specialist Hospital (Melaka) Sdn Bhd
Email:putra@psh-group.com
Phone: +60 (6) 123 4567
Note: “Personal information” and “personal data” carry the same meaning within this Privacy Policy and are used interchangeably.