The Admission Counter is located on the ground floor, to the right side of the main entrance of the hospital. It operates 24 hours a day, 7 days a week.
To help ensure a smooth admission process, please bring the following documents:
+ NRIC, MyKid, or International Passport (for foreign patients)
+ Referral letter (if available)
+ Insurance Medical Card (for insurance cases)
+ Investigation reports from other hospitals or clinics (if available)
For elective cases with insurance or third-party coverage, we strongly recommend completing a pre-admission process. This helps avoid delays or longer waiting times in obtaining the Guarantee Letter (GL) from your insurance provider or Third-Party Administrator (TPA) Administrator (TPA).
A deposit is required upon admission, and the amount varies depending on your room type and treatment. The deposit can be paid by cash or credit card.
Alternatively, a written Guarantee Letter (GL) from your employer (if they have a credit arrangement with us), insurance provider, or Third-Party Administrator (TPA) is also accepted.
If the initial deposit is insufficient, you will be advised to pay the balance during your hospital stay. Our Top-Up and Collection Unit will contact you, your next of kin, or your guarantor to arrange for the additional payment.
Please do not leave your cash, jewellery, mobile phone or other valuable items unattended during your stay in the hospital. Putra Specialist Hospital Melaka does not accept responsibilities for loss or stolen or damage to personal properties.
When the doctor has assessed that you are medically fit for discharge, please allowed 1 to 2 hours for processing of the final bill. You may wait in your room and will notify you once the bill is ready.
For insurance or TPA approval needed cases, your patience and co-operation is needed for the expected delay in processing time on the final guarantee amount.
Our business office staff will advise you accordingly.In the event that you choose not to wait for the final guarantee notification, you are required to pay the full amount of the final bill.
For the self-paying patient, kindly ensure full settlement of your hospital bills before you leave the hospital.
You may refer to the guideline provided here: Discharge Flow
- Obtain the prescribed bring home medications (if any) from Pharmacy at ground floor.
- Return the discharge notice to our nurse at the counter in the ward.
- Get your branula (if any) and patient tag removed by our nurse.
- Receive the imaging report (if any), laboratory report, and appointment card from the attending nurse, should there be any necessary follow-up.
- Collect all your belongings and valuables in your room.
Meals are complimentary for in-patients only. Food is served according to class/category (i.e. adults, kids) and condition (which require a therapeutic diet). Mealtimes are:
+ Breakfast: 7.30am – 8.30am
+ Lunch: 11.30am – 12.30pm
+ Afternoon tea break: 2.30pm – 3.30pm
+ Dinner: 5.30pm – 6.30pm
169, Jalan Bendahara, Pengkalan Rama, 75100 Melaka
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