Putra Specialist Hospital Melaka mandates all healthcare facilities should abide, respect and comply with the following stated Patients & Families Rights and Responsibilities and at all the times safeguard and preserve patient/family right during the course of clinical care and other services provided to the patient. All patient must be informed about their rights in a manner that they can understand.
Patient and Family Rights:
- Access to timely and appropriate care
- Choice of competent health professional
- Clear information on diagnosis, investigations, treatment and potential outcome or side effects
- Treated with dignity, respect and companion
- Information on charges related to treatment
- Confidentiality and Privacy
- Respect special needs
- Choice and refusal of treatment
- Assistance to health education, self-care and prevention
- Informed consent
Patient and Family Responsibilities:
- Comply with hospital policies and regulations
- Be transparent and truthful about own medical history and organ donor status
- Consider the rights of the others, respect and courteous to all staff, doctors, nurses and visitors
- Care of hospital equipment and facilities, reduce wastage of precious resources
- Safeguard own property and belongings in the Hospital
- Prohibited to smoke in Hospital premises
- Cooperate on mutually accepted treatment care plan, schedule and its consequences
- Be informed on own illness or health condition and participate in treatment decision
- Settle payment due for consultation and treatment
- Feedback and suggestions through officer in charge or email to putra@psh-group.com
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